At O’Black Haircare Line, we strive to provide a satisfactory shopping experience for our valued customers. We understand the importance of clear and transparent policies regarding shipping and returns. Please read our policy carefully before making your purchase.
Shipping
a) We currently offer shipping within the territory of Europe.
b) Orders will be processed and shipped within 2 business days after receiving payment.
c) Customers will receive a confirmation email with tracking information once their order has been shipped.
d) Shipping charges will be calculated at checkout based on the weight and destination of the package.
Delivery Timeframes
a) Domestic shipping: Estimated delivery times within Europe are typically between 3-7 business days after shipment.
b) International shipping: Estimated delivery times outside of Europe may vary depending on the destination country. Please allow up to 14 business days for international orders.
Returns & Exchanges
a) We accept returns and exchanges within 14 calendar days of the customer receiving their order.
b) To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received by the customer.
c) Customers must contact our customer service team via email at info@oblack.be to initiate the return or exchange process.
d) Customers will be responsible for any shipping costs associated with returning or exchanging the product unless the return/exchange is due to an error on our part.
e) If a refund is requested, it will be issued to the original payment method used during the purchase within 5 business days after receiving the returned item.
f) Please note that refunds do not include any original shipping fees incurred by the customer.
Damaged or Defective Products
a) In the event that you receive a damaged or defective product, please notify us immediately by contacting our customer service team via email at info@oblack.be.
b) We may request photographic evidence of the damage or defect to assess the situation.
c) If a replacement is available, we will ship it as soon as possible free of charge.
d) If a replacement is not available, a refund will be issued to the original payment method within 5 business days after confirming the damaged or defective product.
Please feel free to reach out to our customer service team if you have any questions or concerns regarding our shipping and return policy. Your satisfaction is important to us!
Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date version.